Sometimes you can’t even catch your breath until after work hours. We’ve provided below a series of the most frequently asked questions and answers so you can get the information you need anytime! Just another service from your community bank, Community 1st!
At Community 1st Bank we have only one priority – you!
So pick up the phone or come visit the banker in your own community.
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Frequently Asked Questions
What is the difference between a community bank and the larger banks?
Community banks are locally owned and operated financial institutions that have a true understanding of the economics and growth in the regions that they serve. While it is thought that big banks lack customer focus, community awareness and attention to detail, community banks fulfill quite the opposite role for the customer. Community bankers build relationships with their clientele by providing personal customer service and have the ability to tailor products and services to fit their individual needs. Community banks reinvest back into the communities that they serve through volunteer time and monetary donations to support non-profit organizations, service clubs and chambers. Funds deposited into community banks are reinvested through loans to local businesses and consumers to help build and retain important services and generate revenue in their communities. Individuals who do business with community banks like the fact that they can invest and borrow money from people that they know and trust.
Are my Community 1st Bank deposits fully insured by the FDIC?
FDIC insurance is based on account ownership and is unique to each depositor. You can determine your specific account coverage by visiting the FDIC’s official website click here.
Does your bank offer online banking with bill pay services?
Yes, check out the features of Personal 1st and Business 1st.
Is the online banking compatible with Quickbooks?
Yes, Personal 1st and Business 1st are both compatible with Quicken, Quickbooks and transactions can be exported for use with other software programs as well.
Do you offer free checking?
Yes, check out our deposit products page to find the right product for you.
Is your ATM/Debit card useable at other banks without a service charge?
Community 1st Bank is part of the MoneyPass ATM Network allowing you to make ATM withdrawals with no fees at other participating locations. Visit www.moneypass.com to locate the fee-free ATM nearest you.
What is MasterCard Secure?
A service to enhance your existing Mastercard account. A Private code means added protection against unauthorized use of your card when you shop at participating online retailers. Visit MasterCard Secure to enroll today. For more information on how to enroll click here.
Is cash deposited in the ATM available immediately?
Cash deposited in the ATM is not available until the next business day after the deposit. The first $100.00 of a deposit has immediate availability.
How do I report my ATM card as lost or stolen?
Please report all lost or stolen ATM cards immediately to 1.800.500.1044.
What if there are unauthorized transactions on my account?
Please report all unauthorized transactions to your local branch immediately. For electronic transactions such as ACH and ATM transactions additional forms will need to be completed. These forms are available under Forms & Documents. For ACH transactions please complete the Stop Payment Form ACH or for ATM transactions the Card Holder Statement of Dispute.
What is the difference between Available Balance and Current Balance?
Current balance is the balance after prior night processing, available balances is updated throughout the day and is reflective of branch transaction, on line banking transactions, ATM transactions, and incoming checks and ACH transactions.
Does your bank offer customer friendly hours?
Yes, we offer multiple ways to conduct your bank transactions. We have branch locations with convenient lobby hours and a drive up window at our Auburn Downtown branch. After hour access includes night drop and ATM services at each branch, plus online banking right at your computer.
Do you have Notary services available for clients?
Yes, please contact your branch to schedule an appointment. Non-bank documents will be charged a $10 fee per signature per document.
How do I get more checks?
You can visit or call your local branch to place a check order.
Do you have money orders or cashiers checks?
Community 1st Bank does not offer money orders, but we do offer cashiers checks for clients.
See Us 1st for Your Banking Needs.