Follow these tips to stay secure on-the-go.
Password-protect your smartphone
- Always lock your phone when it's not in use.
- Set your phone to automatically lock after being idle for a set amount of time.
- Set your phone to use a longer and stronger password than the default 4-digit unlock code if this option is available on your phone.
- For even better security, set your phone to erase all data after 6 bad password attempts.
Clear and update data from your smartphone frequently
- Download phone system updates when prompted. These updates often include security fixes that will fix known security flaws.
- Look for phone security software, more and more smartphone security apps are now available.
- Delete text messages from financial institutions, especially before sharing, discarding, or selling your phone.
Always download apps from reputable sources
- Criminals try to lure people into signing up for mobile banking using fake apps and/or websites.
- Always visit the Community 1st Bank to verify the sources of your online banking applications.
Don't fall for phishing scams
- Phishers create links that look legitimate but instead direct you to malicious websites when you select them.
- Due to the small screen size in smartphones, it's even harder to spot whether a link is legitimate. If you need to access a website, type in the address yourself.
Be sure to remove personal information before replacing your smartphone.
- Don't rely on carriers, recycling firms or phone deposit banks to "clean" your phone before disposal or resale to third parties.
- Follow your phone manufacturer's instructions to remove all personal information from your phone before decommissioning it.
If your smartphone is stolen or lost
- First, follow the recommended steps of your mobile service provider to report a lost or stolen phone.
- If you're using the Community 1st Bank Mobile app, there's no need to contact us or change your Personal ID or Password. When you get your new phone, download the new app or sign in to the Mobile Web to continue your mobile banking.
- If you're using Text Banking call or log in to Online Banking and choose "Text Banking" to cancel Mobile Banking services for that phone or device.
- As always, you'll want to monitor your accounts for suspicious activity. If you notice anything that concerns you call us right away.