Mobile Banking

Have you ever forgotten to transfer money into your bank account before the weekend, only to realize the bank is closed? Mobile banking offers a convenient solution.

Manage your accounts on-the-go. Log in to view account balances, transfer funds between accounts, make loan payments, and more. It's banking on your schedule.



Summary
  • Free account management from your mobile phone or device
  • View account balances in real time
  • Review transactions
  • Transfer funds between accounts
  • Make loan payments
  • Find nearest ATM out of access to 22,000 surcharge-free ATMs nationwide
  • Set up alerts and reminders to avoid late payment fees
  • Set up automatic payments for recurring bills
  • Encrypted for your security, even if your phone gets lost or stolen
  • Download the app for easier access
  • iPhone®
  • Android™
  • Blackberry®
FAQs

General

How much does this service cost?

There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

Is it secure?

Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.

Which wireless carriers are supported?

We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.

Do I need a text message or data plan?

Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

I'm not enrolled for online banking. Can I still use this?

You must first enable your bank account(s) for online banking before using mobile.

What is Activation?

Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

Mobile Banking

What is Community 1st Bank Mobile Banking?

Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, pay bills, search recent account activity, transfer funds, and find nearest ATM or branch locations.

How do I access Mobile Banking on my phone's browser?

After successful activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at https://m.community1bank.com

How do I sign up for Mobile Banking?

Sign in to Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile phone and follow the activation instructions.

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If enabled and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your phone's browser).

How do I optimize my mobile web experience?

Ensure your phone's browser has cookies enabled. In addition, enable style sheets for the best viewing experience.

How do I navigate Mobile Banking links with my phone's browser?

There are two easy ways to navigate links. You can either click on the link or enter the associated "accelerator key" number. Just type the number to quickly navigate to the link's destination. Accelerator key numbers appear next to many, but not all of the content links.

Is Community 1st Bank Mobile Banking supported on my phone?

Mobile Banking is supported on most all phones with a mobile web browser that supports cookies. In addition, the downloadable application (available from the Mobile Banking site on your phone).

How do I install the downloadable application?

  • Your phone will receive a text message from 71588. Select to view (or open) the message (you can also view it later by going to your phone's text message inbox).
  • Select the URL link -- https://m.community1bank.com -- in the text message. This is typically done by selecting a command on your phone's menu, such as "Connect" or "Go To."
  • You will then be brought to a page with a Download link. Click this link to download the application.
  • When finished, you will be notified that the download completed.
  • After launching the application for the first time, you may be asked to give permission to access the data network. You will need to grant permission in order to proceed.

Troubleshooting

I enrolled my phone number but did not receive a text message. What should I do?

Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure you phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.

I received an activation code but never used it. What do I do now?

Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

What happens if I get a new phone or change phone numbers?

If you get a new phone or change phone numbers, be sure to return to Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.

Can I use Mobile Banking or Text Banking on more than one phone?

Yes. Visit the Mobile Banking Center and simply enroll (and then activate) another phone number.

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

At the time of activation on your phone's browser, a cookie is generated which always tells the Mobile Banking system that you activated (thus allowing you to proceed to the sign on screen). However, some mobile phones will periodically erase all cookies, requiring you to reactivate.

What if my device is lost or stolen?

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone.



Mobile Security

Follow these tips to stay secure on-the-go.

Password-protect your smartphone

  • Always lock your phone when it's not in use.
  • Set your phone to automatically lock after being idle for a set amount of time.
  • Set your phone to use a longer and stronger password than the default 4-digit unlock code if this option is available on your phone.
  • For even better security, set your phone to erase all data after 6 bad password attempts.

Clear and update data from your smartphone frequently

  • Download phone system updates when prompted. These updates often include security fixes that will fix known
  • security flaws.
  • Look for phone security software, more and more smartphone security apps are now available.
  • Delete text messages from financial institutions, especially before sharing, discarding, or selling your phone.
  • Always download apps from reputable sources
  • Criminals try to lure people into signing up for mobile banking using fake apps and/or websites.
  • Always visit the Community 1st Bank to verify the sources of your online banking applications.

Don't fall for phishing scams

  • Phishers create links that look legitimate but instead direct you to malicious websites when you select them. Due to the small screen size in smartphones, it's even harder to spot whether a link is legitimate. If you need to access a website, type in the address yourself.
  • Be sure to remove personal information before replacing your smartphone.
  • Don't rely on carriers, recycling firms or phone deposit banks to "clean" your phone before disposal or resale to third parties.
  • Follow your phone manufacturer's instructions to remove all personal information from your phone before decommissioning it.

If your smartphone is stolen or lost

  • First, follow the recommended steps of your mobile service provider to report a lost or stolen phone.
  • If you're using the Community 1st Bank Mobile app, there's no need to contact us or change your Personal ID or Password. When you get your new phone, download the new app or sign in to the Mobile Web to continue your mobile banking.
  • If you're using Text Banking call or log in to Online Banking and choose "Text Banking" to cancel Mobile Banking services for that phone or device.
  • As always, you'll want to monitor your accounts for suspicious activity. If you notice anything that concerns you call us right away.

Meet Your Banker

Carol Garcia